Terms, Policies & Operating Conditions
1. General Business Policy
- AbayaEG operates as a product catalog and order-based fashion business.
- All models are displayed with clear pricing and quantity tiers. Orders are completed manually through WhatsApp after confirmation.
- Payment is finalized only after order confirmation and invoice approval.
- By proceeding with an order, the customer confirms full understanding and acceptance of all terms and conditions listed below.
2. Product Availability and Models
- Models displayed on the website represent current or recently available collections.
- Availability may change due to demand levels or production updates. Final confirmation of models and quantities is completed via WhatsApp before payment.
- AbayaEG reserves the right to suggest alternative models if a selected item becomes unavailable.
3. Pricing Policy
- All prices are clearly displayed and structured according to quantity tiers.
- Prices are fixed per tier and include shipping to the specified address unless otherwise stated.
- Price adjustments are possible only by modifying quantities, not through direct discounts.
- All pricing discussions are handled transparently through WhatsApp.
- No hidden fees are applied after confirmation.
4. Shipping Policy
- Shipping is international and managed through trusted logistics partners.
- Shipping costs are included in the displayed price unless stated otherwise.
- Delivery timelines depend on the destination country and customs procedures.
- AbayaEG is not responsible for delays caused by customs authorities or local regulations.
- Customers are responsible for providing accurate and complete shipping information.
5. Payment Policy
- All payments are completed manually via Wise after final order confirmation.
- Payment instructions are provided clearly through WhatsApp.
- Orders are processed only after payment confirmation.
- Cash on delivery and alternative payment methods are not accepted.
6. Returns and Refund Policy
- Due to high international shipping costs, AbayaEG does not offer direct returns or cash refunds.
Issues are handled fairly and practically under the following conditions:
6.1 Product Defect Handling
If a manufacturing defect is confirmed:
- The customer must notify AbayaEG within 48 hours of receiving the shipment.
- Clear photos or videos must be provided as evidence.
- Defective items will be compensated with an equal quantity.
6.2 Compensation Method
- Compensation is not issued as a cash refund.
- Compensation is applied through a future order by adding replacement items of equal value.
- This approach ensures business continuity while protecting both parties from international shipping losses.
6.3 Support for Serious Buyers
In special circumstances, AbayaEG may:
- Allow reasonable time for the customer to complete selling their existing stock.
- Coordinate compensation as part of a follow-up order.
- Each case is reviewed individually with fairness and transparency.
7. Order Finality
- Once payment is completed, the order is considered final.
- Model or quantity changes are not permitted after payment.
- Customers are advised to carefully review their selections before confirming the order.
8. Communication Policy
- WhatsApp is the official communication channel of AbayaEG.
- All confirmations, summaries, and instructions are provided in written form.
- Professional and respectful communication is expected from both parties.
- AbayaEG reserves the right to pause or refuse communication in cases of misuse or inappropriate behavior.
9. Limitation of Liability
AbayaEG is not responsible for:
- Incorrect shipping details provided by the customer.
- Customs delays, duties, or local regulatory requirements.
- Resale performance after delivery.
- Responsibility is limited to delivering confirmed products in the agreed condition.
10. Policy Updates
- AbayaEG reserves the right to update these policies when necessary.
- The most recent version published on the website shall be considered valid and binding.
Final Notes
- The objective of AbayaEG is to build long-term, trust-based business relationships through clarity, consistency, and fairness.
- If clarification is required regarding any policy, the team will be pleased to provide assistance prior to order placement.
