Luxury Velvet Pearl Kaftan Abaya – Elegant Modest Evening Dress

Shipping Policy

• Shipping is international and handled through trusted logistics partners.
• Shipping costs are already included in the displayed price unless stated otherwise.
• Delivery timelines depend on destination country and customs processing.
• AbayaEG is not responsible for delays caused by customs or local authorities.

The customer is responsible for providing accurate shipping details.

Payment Policy

• All payments are completed manually via Wise after final order confirmation.
• Payment instructions are sent clearly through WhatsApp.
• Orders are processed only after payment confirmation.

No cash on delivery or alternative payment methods are accepted.

Refunds or Returns

Due to high international shipping costs, AbayaEG does not offer direct refunds or returns.

However, we handle issues in a fair and practical manner as follows:

 Product Defect Handling

• If a manufacturing defect is confirmed:
  • The customer must notify AbayaEG within 48 hours of receiving the shipment.
  • Clear photos or videos must be provided.
  • Defective items will be compensated with an equal quantity.

 Compensation Method

• Compensation is not issued as cash refunds.
• Compensation is applied only through a future order, by adding replacement items of equal value.
• This ensures continuity while protecting both parties from international shipping losses.

 Support for Serious Buyers

In special cases, AbayaEG may:

• Allow reasonable time for the customer to complete selling their stock.
• Coordinate compensation as part of a follow-up order.

All cases are reviewed individually with fairness and transparency.